German Speaking Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on facilitating career-defining opportunities that bridge borders and foster professional growth within the global gaming and esports sectors.

Job Overview

We are currently seeking a highly motivated professional for a German Speaking Gaming Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment within the Gaming & Esports industry, where your passion for mobile gaming will help shape the player experience for millions worldwide.

Key Responsibilities

• Provide high-quality support to users of a leading mobile gaming developer.
• Resolve complex player queries primarily via email communication.
• Educate customers on effective troubleshooting processes to ensure a seamless gaming experience.
• Identify specific player needs to provide tailored, optimal resolutions.
• Maintain deep knowledge of game mechanics to assist with technical inquiries.
• Collaborate with internal teams to escalate and resolve recurring technical issues.
• Contribute to a positive community atmosphere within the esports ecosystem.

Requirements

• German fluency
• English fluency
• Interest in mobile games
• Troubleshooting skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing one of our German-speaking jobs in Bulgaria means immersing yourself in a vibrant culture where modern urban life meets breathtaking natural landscapes. Bulgaria offers a perfect climate and a bustling social scene, making it one of the most exciting destinations for professionals seeking international growth.

As you explore our available jobs in Bulgaria, you will discover a high quality of life, affordable living, and a welcoming expat community. Moving to Bulgaria with our full support ensures a smooth transition, allowing you to focus on your new German Speaking Gaming Support Specialist position in Bulgaria while enjoying world-class local cuisine and rich historical sites.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the gaming sector, click Apply Now to submit your application. We look forward to reviewing your profile and welcoming you to our team here at Mercier Consultancy Group.