German Speaking Business Applications Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a German Speaking Business Applications Consultant position in Bulgaria. This role is perfect for experts in the Customer Support Services industry who are looking for professional growth while leveraging their native language skills in one of the most exciting German-speaking jobs in the region.

Key Responsibilities

• Act as the primary point of contact for international clients, providing high-level technical support for cloud-based business applications.
• Troubleshoot and resolve complex system issues, ensuring a seamless user experience within the Customer Support Services environment.
• Manage client accounts by maintaining professional relationships and ensuring all service level agreements are met.
• Proactively identify and cultivate upselling opportunities for business application modules to enhance client success.
• Maintain detailed documentation of customer interactions and technical resolutions.
• Collaborate with cross-functional teams to escalate and resolve high-priority technical escalations effectively.
• Demonstrate independence in decision-making to optimize client workflows and service efficiency.

Requirements

• Native or fluent German (spoken and written)
• Excellent German and English communication skills
• Analytical skills
• General technical understanding
• Ability to work on a flexible schedule
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming a premier hub for international professionals searching for quality jobs in Bulgaria. By joining this German Speaking Business Applications Consultant position in Bulgaria, you will enjoy a vibrant urban lifestyle characterized by a rich cultural history, pleasant seasonal weather, and an incredibly affordable cost of living that makes Bulgaria a top destination for expatriates.

Living in Bulgaria offers a unique blend of modern European city life and traditional Balkan charm. You will find that the quality of life in Bulgaria is exceptional, with a wide array of exquisite cuisine and endless weekend travel opportunities across the country, making your time in Bulgaria both professionally fulfilling and personally enriching.

How to Apply

If you are ready to take the next step in your career and join one of the most prestigious German-speaking jobs in Sofia, we invite you to apply now. Submit your updated CV to Mercier Consultancy Group to begin your journey with us.