Technical Support Manager

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on our sophisticated approach to matching professionals with exclusive English-speaking jobs in some of the most dynamic markets across Europe.

Job Overview

We are currently seeking a seasoned leader for a Technical Support Manager position in Bulgaria, specifically within the Information Technology (IT) sector. This role offers the opportunity to drive excellence by overseeing critical operations and enhancing the performance of high-level technical teams in an elite, fast-paced environment.

Key Responsibilities

• Supervise daily operations within the IT technical support department to ensure seamless service delivery.
• Enhance the performance of the technical support team through targeted coaching and mentorship.
• Take direct ownership of customer satisfaction by managing complex, high-level escalated technical issues.
• Conduct rigorous performance reviews and objective assessments for all team members.
• Develop and implement innovative strategies to improve overall business performance and IT support metrics.
• Provide technical expertise to solve complex infrastructure or software challenges within the IT industry.
• Lead a culturally diverse team, fostering a collaborative environment conducive to high-level technical excellence.

Requirements

• Native or fluent English (spoken and written)
• Degree or equivalent
• 2 years managing high-level tech employees
• Enterprise technical background
• Leadership skills
• Customer service skills
• Strong analytical capabilities to navigate complex IT landscapes

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means embracing a vibrant Mediterranean-influenced climate and a rich, historic culture. Bulgaria has quickly become a premier destination for IT professionals seeking a high quality of life, offering a unique blend of modern urban living in Sofia and breathtaking mountain and coastal landscapes.

Living in Bulgaria allows you to enjoy an exceptional work-life balance, complemented by world-class local cuisine and a welcoming, cosmopolitan community. By securing this Technical Support Manager position in Bulgaria, you are positioning yourself at the heart of an emerging tech hub that continues to grow in influence and opportunity.

How to Apply

If you possess the required technical leadership experience and are ready to advance your career with one of the most prestigious firms in the region, we invite you to click Apply Now. We look forward to reviewing your application for this exclusive opportunity. Sincerely, The Recruitment Team at Mercier Consultancy Group.