Spanish Speaking Customer Service Analyst

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO consultancy firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our commitment to excellence, providing candidates with unparalleled access to premium career opportunities and rewarding roles in the Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for the Spanish Speaking Customer Service Analyst position in Bulgaria, based in the vibrant city of Varna. If you are looking for premier Spanish-speaking jobs that leverage your analytical abilities, this role offers the perfect environment to excel within the high-growth Customer Support Services industry.

Key Responsibilities

• Manage inbound customer communications via email and telephone to ensure high-quality support.
• Deliver first-class service to clients as a dedicated Spanish Speaking Customer Service Analyst.
• Support customers by interpreting and communicating complex retail analytics data effectively.
• Perform troubleshooting for basic technology issues to maintain service continuity.
• Maintain accurate records of customer interactions within the internal database.
• Collaborate with international teams to optimize service delivery within the Customer Support Services department.
• Identify recurring customer trends to suggest actionable improvements to internal processes.

Requirements

• Fluent Spanish
• B1 English
• Customer service experience
• Problem-solving skills
• Proficiency in Microsoft suite

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Opportunities for growth within one of the most reputable companies offering jobs in Bulgaria

Life in Bulgaria

Living in Varna offers a unique blend of coastal beauty and urban convenience, making it one of the most desirable locations for those seeking jobs in Bulgaria. With a Mediterranean-influenced climate and a rich cultural heritage, Bulgaria provides an exceptional backdrop for professionals looking to enhance their lifestyle while building a career in the dynamic Customer Support Services sector.

Beyond the professional sphere, Bulgaria is renowned for its welcoming atmosphere, world-class culinary experiences, and an affordable, high quality of life. Joining our Spanish Speaking Customer Service Analyst position in Bulgaria allows you to become part of a thriving international community in a country that truly offers something for everyone.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? If you possess the required skills and are excited to join the leading Spanish-speaking jobs market, please click "Apply Now" to submit your application. We look forward to hearing from you. Professional Regards, The Recruitment Team at Mercier Consultancy Group.