Trust and Safety Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We take pride in facilitating exceptional career opportunities, including prestigious English-speaking jobs for professionals seeking to advance their careers in the rapidly evolving digital sector.

Job Overview

We are currently looking for a detail-oriented professional for a Trust and Safety Gaming Support Specialist position in Bulgaria, supporting a global leader in the Gaming & Esports industry. This remote role offers the perfect environment for an expert to influence the security of the digital gaming landscape while enjoying the flexibility of remote work within the country.

Key Responsibilities

• Conduct meticulous manual fraud reviews of customer online gaming orders to ensure transaction validity.
• Analyze complex data points within the Gaming & Esports ecosystem to determine the legitimacy of user behavior.
• Investigate online accounts and player profiles to detect and prevent suspicious activity.
• Identify emerging fraud patterns to proactively protect the gaming community and company assets.
• Make critical, real-time decisions regarding the acceptance or rejection of digital entertainment orders.
• Collaborate with internal teams to refine security protocols and enhance the overall safety of the gaming platform.
• Document all findings accurately to support the continuous improvement of risk management strategies.

Requirements

• Native or fluent English (spoken and written)
• Valid EU passport (mandatory)
• Analytical thinking
• Ability to assess risk
• Experience with manual fraud review
• Strong interest in the Gaming & Esports sector and digital security trends

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• The opportunity to work in a premier Trust and Safety Gaming Support Specialist position in Bulgaria from the comfort of your home.
• And Much More...

Life in Bulgaria

Bulgaria is an increasingly popular destination for international professionals, offering a unique blend of vibrant city life, stunning mountain landscapes, and a pleasant climate. Many are discovering that searching for jobs in Bulgaria provides not only career growth but also access to a rich cultural heritage and a thriving digital workspace.

Choosing to base your career in Bulgaria means benefiting from a high quality of life and an affordable cost of living. With its deep history, world-class cuisine, and welcoming community, Bulgaria remains one of the most exciting European hubs for those pursuing English-speaking jobs in the tech and gaming industries.

How to Apply

If you are ready to take the next step in your career and contribute to the integrity of the global gaming industry, we invite you to click 'Apply Now' to submit your application. We look forward to hearing from you. Best regards, the team at Mercier Consultancy Group.