Italian Speaking Video Streaming Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences.

Job Overview

We are currently seeking motivated professionals for the Italian Speaking Video Streaming Customer Expert position in Greece. This role within the customer support services industry offers the unique chance to represent a leading video streaming platform while enjoying a high quality of life in one of Europe’s most vibrant countries.

Key Responsibilities

• Provide high-quality support to subscribers of a premier video streaming service via chat and phone.
• Troubleshoot technical streaming issues to ensure a seamless user experience.
• Assist customers with inquiries regarding content, subscriptions, and account settings.
• Resolve payment-related questions with accuracy and efficiency within the customer support services sector.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Collaborate with global teams to enhance service delivery standards.
• Document customer interactions and feedback systematically in the internal database.

Requirements

• Excellent Italian language skills
• Good English language skills (B2+ level)
• Great communication and soft skills
• Problem-solving skills
• Computer knowledge
• Native or fluent Italian (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our Italian-speaking jobs means embracing the stunning Mediterranean lifestyle that Greece is famous for. With its world-renowned historical landmarks, year-round sunshine, and vibrant social culture, Greece offers an unparalleled backdrop for both your personal and professional life. Residents in Greece enjoy a relaxed pace of life paired with modern amenities, making it a top destination for expatriates.

Beyond the climate, our relocation packages ensure that moving to Greece is a seamless transition. You will discover incredible local gastronomy and a welcoming international community that makes living in Greece a truly rewarding experience. As you settle into your new role in the customer support services industry, you will find that the high standard of living in Greece perfectly complements your career progression at Mercier Consultancy Group.

How to Apply

If you are ready to embark on this exciting international career journey and take advantage of these premium jobs in Greece, we encourage you to click Apply Now to submit your application. We look forward to reviewing your credentials for this Italian Speaking Video Streaming Customer Expert position in Greece. Sincerely, the Recruitment Team at Mercier Consultancy Group.