Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities within the European market, specifically focusing on high-growth industries like Logistics & Supply Chain.

Job Overview

We are currently looking for a talented professional to join our team in a Customer Support Specialist position in Greece. This pivotal role within the Logistics & Supply Chain sector allows you to act as the primary bridge between international clients and their global distribution networks, ensuring seamless service delivery in one of the most exciting English-speaking jobs currently available.

Key Responsibilities

• Provide high-level support for international logistics inquiries, including package tracking and delivery scheduling.
• Manage inbound digital communications to address supply chain disruptions and provide timely status updates.
• Facilitate pickup requests and coordinate with regional distribution centers to ensure operational efficiency.
• Assist customers with complex billing and logistics documentation inquiries through various channels.
• Navigate and provide technical support for internal supply chain management systems.
• Resolve complex customer complaints with a focus on supply chain accuracy and satisfaction.
• Collaborate with cross-functional logistics teams to streamline delivery workflows.

Requirements

• Native or fluent English (spoken and written)
• Valid EU passport (mandatory)
• Excellent English skills
• Strong communication skills
• Problem-solving skills
• Experience with digital tools

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our available jobs in Greece means embracing a lifestyle where ancient history meets modern coastal living. Greece offers an unparalleled climate, providing year-round sunshine that serves as the perfect backdrop to a thriving international community. Whether you are exploring the vibrant streets of Athens or enjoying the Mediterranean sea, Greece provides a unique environment for professional and personal growth.

Beyond the professional benefits, the quality of life in Greece is exceptional, characterized by world-renowned gastronomy and a relaxed, welcoming culture. For those seeking English-speaking jobs, Athens has become a central hub, making it an ideal destination to build a career in the Logistics & Supply Chain industry. Join us in Greece and experience a balance of professional excellence and Mediterranean charm.

How to Apply

If you are ready to advance your career as a Customer Support Specialist in the Logistics & Supply Chain industry, we invite you to click 'Apply Now' to submit your application. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group team.