Finnish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking to thrive within the competitive landscape of the Customer Support Services industry.

Job Overview

We are currently seeking talented professionals for the Finnish Speaking Customer Support Specialist position in Greece, focusing on delivering high-quality consumer protection and technical guidance. This role serves as a vital bridge between global consumers and brand excellence, making it one of the most rewarding Finnish-speaking jobs available today for those looking to build a career in the vibrant Customer Support Services sector.

Key Responsibilities

• Act as the primary point of contact for Finnish-speaking customers, providing professional support regarding device claims and repair processes.
• Navigate multiple digital platforms simultaneously to provide accurate and efficient resolutions for user inquiries.
• Maintain comprehensive and precise documentation of all support interactions within our centralized database.
• Handle complex technical and consumer protection topics with empathy, patience, and professional clarity.
• Deliver consistent, high-standard customer service in alignment with the goals of our Customer Support Services department.
• Collaborate with international team members to troubleshoot and resolve escalated customer concerns effectively.
• Adhere to all security and compliance guidelines when handling sensitive customer information.

Requirements

• Excellent Finnish language skills
• Good English language skills
• Communication skills
• Problem-solving mindset
• Attention to detail
• Native or fluent Finnish (spoken and written)
• Ability to adapt to a fast-paced environment in the Customer Support Services industry

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our many jobs in Greece means stepping into a lifestyle defined by sunshine, ancient history, and a modern, Mediterranean pace. Greece is the perfect backdrop for your professional growth, offering a unique blend of vibrant city life in Athens and the tranquil beauty of the surrounding coastlines.

Moving to a new country is a breeze with our dedicated support, allowing you to focus on enjoying the world-renowned cuisine and high quality of life that Greece is famous for. Join us as a Finnish Speaking Customer Support Specialist and discover why so many professionals choose to build their future in the heart of beautiful Greece.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in an international setting, we invite you to apply now. Your path to a rewarding role in the Customer Support Services sector starts here with Mercier Consultancy Group.