German Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading enterprises. We pride ourselves on facilitating career-defining opportunities that combine professional growth with unique international lifestyle experiences.

Job Overview

We are currently sourcing candidates for a prestigious German Speaking Customer Support Specialist position in Greece. This role offers a unique opportunity to join a vibrant, international environment, providing world-class support for a premium household appliance brand, making it one of the most sought-after German-speaking jobs in the industry today.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and live chat for a luxury appliance manufacturer.
• Provide technical advice and usage guidance to ensure complete customer satisfaction.
• Proactively resolve customer complaints with empathy and professional efficiency.
• Accurately manage customer orders and track shipment statuses within the internal database.
• Facilitate product return requests, refund processes, and warranty exchanges.
• Maintain high-quality standards in all interactions as expected in the Customer Support Services sector.
• Collaborate with international team members to share best practices in service excellence.

Requirements

• Native or fluent German (spoken and written)
• High level of fluency in Swiss German
• Good communication skills in English
• Strong verbal and written communication skills
• Comfortable with basic technology tools
• Ability to relocate to Thessaloniki, Greece for an onsite role.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing to accept a German Speaking Customer Support Specialist position in Greece means embracing a life of sun, history, and vibrant Mediterranean culture. Greece offers an unparalleled quality of life, where the balance between a modern international career and the relaxed, historic charm of the city of Thessaloniki creates the perfect backdrop for your professional growth.

Beyond the workplace, Greece invites you to enjoy world-famous Mediterranean cuisine, stunning coastal landscapes, and a warm, welcoming community. With the support of our dedicated team managing your move, you will find that relocation to Greece is an effortless transition, allowing you to focus on building your future while enjoying all the beauty that life in Greece has to offer.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting German-speaking jobs available in the Mediterranean, we encourage you to submit your application today. Click 'Apply Now' to start your journey with Mercier Consultancy Group, where your professional aspirations meet a world-class lifestyle.