German Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European staffing, we specialize in high-impact placements that drive excellence in client relations and service delivery across the continent.

Job Overview

We are currently sourcing candidates for a prestigious German Speaking Customer Support Specialist position in Greece. This role is perfect for professionals seeking to advance their careers while enjoying a high quality of life in a sunny Mediterranean environment, offering one of the most rewarding German-speaking jobs in the industry today.

Key Responsibilities

• Act as the primary point of contact for subscribers within the video streaming sector to resolve complex service inquiries.
• Provide expert troubleshooting for technical issues regarding content playback, app connectivity, and account synchronization.
• Manage billing and payment-related queries with precision and professional empathy.
• Document all customer interactions accurately within the CRM to ensure a seamless service history.
• Collaborate with cross-functional teams to identify and report recurring service trends.
• Maintain high levels of customer satisfaction by delivering personalized, effective, and timely solutions.
• Stay updated on the latest platform features to provide informed guidance to all users.

Requirements

• Fluent German
• English B2+ level
• Strong communication skills
• Problem-solving skills
• Tech savviness

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Securing one of our jobs in Greece means more than just a new career; it is an invitation to embrace a vibrant culture and the world-renowned Mediterranean climate. Living in Greece allows you to experience stunning historical sites, breathtaking coastal views, and a relaxed lifestyle that perfectly balances professional growth with personal wellbeing.

The relocation process to Greece is designed to be effortless thanks to our dedicated support team, ensuring you can focus on enjoying the local cuisine and the hospitable atmosphere. With its unique blend of ancient tradition and modern convenience, Greece remains a top choice for international professionals seeking a life-changing move.

How to Apply

Are you ready to take the next step in your professional journey as a German Speaking Customer Support Specialist? We invite you to click "Apply Now" to submit your application. Join the Mercier Consultancy Group network and let us help you find your ideal role today.