Italian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating seamless professional transitions and identifying exceptional candidates for the most sought-after jobs in Greece and across the European market.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Customer Support Specialist position in Greece. In this dynamic role, you will be the primary advocate for a major automotive brand, delivering premium support and expert guidance to our diverse clientele.

Key Responsibilities

• Deliver professional, high-quality support to customers via phone, email, and live chat within the Customer Support Services industry.
• Act as a brand ambassador, leveraging your passion for the automotive sector to provide insightful solutions.
• Manage and resolve customer inquiries with a focus on speed, accuracy, and brand satisfaction.
• Maintain detailed customer records using specialized CRM software to track interaction history.
• Collaborate with international teams to optimize communication standards for Italian-speaking markets.
• Adapt effectively to new technologies and automotive product updates to provide accurate technical assistance.
• Escalate complex issues through appropriate channels while ensuring the customer remains informed and satisfied.

Requirements

• Fluency in Italian
• Good English skills
• Tech savviness
• Problem-solving mentality
• Minimum of 6 months experience in a Customer Support Services role
• Genuine passion for the automotive industry

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embrace the Mediterranean lifestyle when you secure one of our Italian-speaking jobs in this historic land. Greece offers an unparalleled quality of life, where ancient culture meets vibrant modern city living under the warm, constant sunshine that makes Greece a premier destination for expatriates.

Beyond the incredible food and coastal beauty, relocating to Greece provides you with a welcoming community and an affordable, high-standard lifestyle. Join our team in Greece today and discover why so many professionals choose to build their careers in this beautiful country.

How to Apply

If you are ready to elevate your career with an Italian Speaking Customer Support Specialist position in Greece, we encourage you to submit your application today. Click Apply Now to start your journey with Mercier Consultancy Group.