French Speaking Anti-Financial Crime Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on facilitating exceptional career growth and providing seamless international transition support for professionals seeking new opportunities.

Job Overview

We are currently looking for a motivated professional for a French Speaking Anti-Financial Crime Customer Expert position in Greece. This critical role within the customer support services industry focuses on fraud prevention and providing high-quality assistance to users of a leading mobile bank, representing one of the most sought-after French-speaking jobs in the region.

Key Responsibilities

• Deliver expert support and fraud prevention services for a major mobile banking client within the customer support services sector.
• Manage customer interactions across multiple channels, including phone, chat, and email, to ensure swift resolution of queries.
• Apply rigorous data protection standards to safeguard customer information and financial accounts.
• Utilize strong analytical skills to identify potential security risks and prevent financial crimes.
• Maintain a high level of empathy and professionalism while resolving complex customer issues.
• Contribute to a positive user experience through effective communication and a proactive problem-solving mindset.
• Collaborate with international teams to uphold service quality benchmarks within the banking support landscape.

Requirements

• Fluency in French
• Good written and oral English skills
• EU/Schengen citizenship or valid Greek work permit
• Proven experience in a customer-facing role within the customer support services industry.
• Strong ability to handle high-stakes environments with focus and precision.

What We Offer

• Competitive Monthly Salary
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• Professional training and development within the customer support services industry

Life in Greece

Embrace the vibrant lifestyle of Greece, where rich historical culture meets a modern, sun-drenched European landscape. Professionals choosing to pursue jobs in Greece benefit from a Mediterranean climate, a welcoming local community, and an unparalleled quality of life that makes working in this country a truly unique experience.

Beyond the career advantages, Greece offers an affordable cost of living, world-renowned cuisine, and breathtaking scenery. With the support of our dedicated concierge team, your transition to life in Greece will be smooth and rewarding, allowing you to settle in and enjoy everything this beautiful nation has to offer.

How to Apply

If you are ready to elevate your career with a French Speaking Anti-Financial Crime Customer Expert position in Greece, we encourage you to apply now and join our growing team. We look forward to reviewing your application.

Sincerely,
Mercier Consultancy Group