Italian Speaking Anti-Financial Crime Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, serving as a trusted bridge between world-class talent and industry-leading global enterprises. As a leader in European recruitment and specialized business process outsourcing, we are proud to facilitate high-impact career opportunities for professionals seeking to advance their expertise in the Customer Support Services sector.

Job Overview

We are currently sourcing exceptional talent for an Italian Speaking Anti-Financial Crime Customer Expert position in Greece, designed for professionals passionate about security and high-quality customer service. In this role, you will act as a primary guardian for mobile banking clients, ensuring safety and integrity within the fast-paced Customer Support Services industry while enjoying the vibrant lifestyle that comes with one of the most sought-after jobs in Greece.

Key Responsibilities

• Serve as the first layer of protection for banking customers by identifying and mitigating potential fraudulent activity.
• Manage diverse customer inquiries across multiple channels including chat, email, and telephone.
• Safeguard user accounts by applying advanced anti-financial crime protocols and industry best practices.
• Maintain professional, empathetic, and high-quality relationships with customers to ensure service excellence.
• Document all interactions accurately within the internal Customer Support Services management systems.
• Collaborate with internal teams to stay updated on emerging financial security trends and compliance requirements.
• Provide proactive solutions to customer concerns to maintain trust and brand loyalty within the mobile banking sector.

Requirements

• Fluency in Italian
• Good written and oral English skills
• EU/Schengen citizenship or valid Greek work permit
• A strong desire to develop a career in the dynamic field of anti-financial crime.
• Excellent soft skills with a proven ability to communicate effectively in a high-pressure environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path in Greece offers a unique blend of historical grandeur and modern Mediterranean living. With its idyllic climate, stunning coastal views, and legendary hospitality, Greece provides the perfect backdrop for personal and professional growth. Whether you are exploring ancient ruins or enjoying the bustling Athenian nightlife, you will find that living in Greece is an enriching experience that balances professional ambition with an unparalleled quality of life.

Our comprehensive relocation support ensures that your transition to life in Greece is seamless and stress-free. From the world-renowned local cuisine to the welcoming expatriate community, moving to Greece allows you to immerse yourself in a culture that values time, connection, and joy. Secure your future with one of our Italian-speaking jobs and discover why so many professionals are choosing to make their home in sunny Greece.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a vibrant international hub, we invite you to apply now. Join the ranks of satisfied professionals who have advanced their careers through the Italian Speaking Anti-Financial Crime Customer Expert position in Greece. We look forward to reviewing your application.

Warm regards,
The Recruitment Team at Mercier Consultancy Group