German Speaking Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between world-class talent and leading international corporations. We specialize in sourcing candidates for the most sought-after Customer Support Services roles, ensuring both professional growth and seamless international transitions for our candidates.

Job Overview

We are currently seeking a motivated professional to join our team in Athens for a German Speaking Customer Expert position in Greece. This role is perfect for those seeking German-speaking jobs in an environment that values technical precision and exceptional service standards within the Customer Support Services industry.

Key Responsibilities

• Provide high-level support for a premium brand of kitchen appliances, ensuring a seamless user experience.
• Manage diverse customer inquiries via multiple digital channels including phone, chat, and email.
• Analyze and resolve technical issues reported by customers with efficiency and accuracy.
• Document all interactions within the CRM system to maintain service quality and reporting standards.
• Handle complaints with empathy and professionalism, seeking swift resolutions to maintain brand loyalty.
• Collaborate with internal technical teams to escalate complex product-related concerns.
• Maintain product knowledge to advise customers on features, maintenance, and troubleshooting.

Requirements

• Fluency in German
• Knowledge of English
• Communication skills
• Problem-solving mentality
• Work-ethic
• Ability to thrive in a professional Customer Support Services environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path with our German Speaking Customer Expert position in Greece offers more than just a job; it provides an incredible lifestyle. Living in Greece allows you to enjoy a Mediterranean climate with over 300 days of sunshine, stunning historical sites, and a vibrant culture that welcomes newcomers with open arms. When you accept one of our German-speaking jobs, you are choosing to immerse yourself in the rich history and modern energy that only Greece can offer.

Our comprehensive relocation package ensures that your transition to life in Greece is stress-free. From the local Mediterranean cuisine to the world-renowned hospitality, relocating to Greece is a life-changing decision. Discover why so many professionals are choosing these rewarding jobs in Greece to advance their careers and enjoy a superior quality of life in a beautiful, sunny destination.

How to Apply

If you are ready to take the next step in your career and join our international team, we encourage you to click "Apply Now" to submit your application. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group team.