Chinese (Mandarin) Speaking Cybersecurity Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We take pride in facilitating life-changing career opportunities, specializing in high-demand Chinese (Mandarin)-speaking jobs for professionals seeking international growth.

Job Overview

We are currently seeking a motivated professional for a Chinese (Mandarin) Speaking Cybersecurity Customer Support Specialist position in Greece, focusing on the dynamic cybersecurity industry. This role offers a unique opportunity to join a global team, providing expert technical assistance to users while enjoying a fantastic lifestyle among the many professional jobs in Greece.

Key Responsibilities

• Provide high-level customer support for users of antivirus and advanced cybersecurity software solutions.
• Troubleshoot complex technical issues related to software functionality and security protocols.
• Maintain detailed case documentation within internal systems to ensure efficient tracking and resolution.
• Educate users on best practices for malware protection and digital security.
• Collaborate with international teams to identify and escalate critical security threats.
• Participate in comprehensive, ongoing training programs led by certified industry experts.
• Act as a primary point of contact for Mandarin-speaking clients, ensuring a premium support experience.

Requirements

• Fluency in Chinese Mandarin
• Very good communication skills in English
• Familiarity with Anti-Malware and Firewall products
• Knowledge of Windows and Mac OS
• Basic knowledge of networking technologies
• Strong problem-solving skills and technical troubleshooting ability

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing the Mediterranean lifestyle in Greece offers an unparalleled quality of life, defined by its world-renowned climate, rich history, and vibrant culture. Choosing one of our Chinese (Mandarin)-speaking jobs means you will be moving to a country where ancient traditions meet modern innovation, making Greece a top destination for expatriate professionals.

Beyond the professional advancement, living in Greece allows you to enjoy world-class culinary experiences, stunning coastlines, and a welcoming local community. With our dedicated relocation support, your transition to your new home in Greece will be seamless, allowing you to focus on your exciting career in the cybersecurity industry.

How to Apply

If you are ready to elevate your career and join a leading cybersecurity support team, we invite you to click Apply Now to submit your application. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group network. Professional regards, the team at Mercier Consultancy Group.