Italian Speaking Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth within the most dynamic industries.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Customer Expert position in Greece, representing a leading international courier and logistics firm. This role is ideal for individuals looking for rewarding Italian-speaking jobs that combine professional development with the chance to experience a vibrant lifestyle in Athens.

Key Responsibilities

• Provide expert support for international logistics and supply chain inquiries via inbound calls and digital channels.
• Assist customers with real-time tracking, billing details, and shipment status updates.
• Resolve complex customer complaints with efficiency and professionalism to maintain high service standards in the supply chain sector.
• Provide technical guidance and support for logistics systems and online customer platforms.
• Manage diverse service inquiries, ensuring seamless communication between the company and its global logistics partners.
• Coordinate with internal departments to address supply chain discrepancies and shipment exceptions.
• Maintain accurate records of customer interactions and process documentation within the CRM system.

Requirements

• Excellent Italian language skills
• Very good English language skills
• Strong communication skills
• Problem-solving ability

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of the most sought-after jobs in Greece means enjoying a Mediterranean lifestyle defined by sunny weather, rich history, and a welcoming culture. When you secure an Italian Speaking Customer Expert position in Greece, you are choosing a country where ancient tradition meets a modern, fast-paced professional landscape.

Living in Greece offers an unparalleled quality of life, from world-renowned gastronomy to breathtaking coastal views. With our comprehensive support, relocating to Greece is a seamless transition, allowing you to focus on your career growth while enjoying everything that life in Greece has to offer.

How to Apply

If you are ready to advance your career in the logistics industry and join a dynamic team in Athens, we invite you to apply now. Take the next step in your professional journey with Mercier Consultancy Group today.