Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between top-tier talent and industry-leading global organizations. We pride ourselves on facilitating career-defining opportunities within the vibrant landscape of professional services in Europe.

Job Overview

We are currently seeking a dynamic professional for a Customer Support Specialist position in Greece to join a leading team in the Customer Support Services industry. This hybrid role is designed for those who excel at providing premium service and troubleshooting innovative home technology solutions for an international clientele.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding advanced home technology products.
• Manage incoming customer support requests via telephone and email communication channels.
• Perform technical diagnostics to identify and resolve product malfunctions effectively.
• Oversee the accurate processing of warranty claims in accordance with company policies.
• Maintain a high level of customer satisfaction through empathetic and efficient service delivery.
• Document all interactions and technical resolutions within the internal knowledge base systems.
• Collaborate with cross-functional teams to escalate complex technical issues when necessary.
• Uphold the reputation of the company by delivering consistent, high-quality support in a fast-paced environment.

Requirements

• Native or fluent English (spoken and written)
• Excellent writing and verbal communication skills in English
• Strong attention to detail
• Technical troubleshooting skills
• Problem-solving skills
• Professionalism under pressure
• Deep interest in emerging consumer home technology
• Proven ability to adapt to new software and support systems

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of the premier English-speaking jobs in Greece offers you a unique opportunity to combine a professional career with an exceptional Mediterranean lifestyle. Greece provides a stunning backdrop of historical landmarks, sun-drenched coastlines, and a vibrant culture that makes it one of the most desirable destinations for expats seeking a balanced quality of life.

Beyond the professional benefits, living in Greece allows you to immerse yourself in world-class culinary traditions and a welcoming social atmosphere. By securing this Customer Support Specialist position in Greece, you are choosing a career path that balances high-level industry expertise with the warmth and beauty found only in Greece.

How to Apply

If you are ready to advance your career with one of the most sought-after jobs in Greece, we encourage you to submit your application today. Join us at Mercier Consultancy Group and take the next step in your professional journey. Click the button below to apply now.