French Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating seamless career transitions, positioning us as the gold standard for candidates seeking prestigious French-speaking jobs across Europe.

Job Overview

We are currently sourcing exceptional professionals for a French Speaking Customer Service Representative position in Greece within the dynamic Customer Support Services industry. This role offers a unique opportunity to provide high-level assistance for a leading global electronics brand, ensuring that every user interaction reflects excellence and brand loyalty.

Key Responsibilities

• Deliver professional, empathetic support to global customers across phone, email, and live chat channels.
• Guide users through the setup and advanced functionality of innovative new electronic devices.
• Coordinate and manage technical repair requests, ensuring swift and efficient resolution for the end-user.
• Maintain high levels of customer satisfaction by consistently meeting performance metrics in the Customer Support Services sector.
• Collaborate effectively within a diverse, multinational team to share knowledge and resolve complex inquiries.
• Document all interactions accurately within our internal CRM to ensure consistent service quality.
• Proactively identify opportunities to improve the customer experience through feedback and process suggestions.

Requirements

• Fluency in French
• Good command of English
• Technical aptitude
• Ability to multitask
• Strong commitment to delivering professional, client-focused service
• Ability to adapt to new software and digital communication tools

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Securing one of our jobs in Greece means more than just a career step; it is an invitation to a Mediterranean lifestyle defined by vibrant culture, historic landmarks, and unparalleled sunshine. Living in Greece provides an extraordinary balance between professional growth and personal relaxation, allowing you to immerse yourself in a unique coastal environment.

The quality of life in Greece is world-renowned, characterized by its famous gastronomy, welcoming locals, and a relaxed pace that makes relocation a rewarding experience. Our comprehensive support ensures that when you arrive in Greece, you are set up for success, allowing you to focus on enjoying the beautiful scenery and the thriving community found throughout Greece.

How to Apply

If you are ready to elevate your career with a French Speaking Customer Service Representative position in Greece, we encourage you to click the 'Apply Now' button to submit your application. Join our team at Mercier Consultancy Group and take the next step toward a brilliant international future.