German Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations in the Customer Support Services sector. As a leader in European recruitment, we are dedicated to curating exceptional career paths for professionals seeking to advance their careers through high-impact roles abroad.

Job Overview

We are currently sourcing for a dynamic German Speaking Customer Support Specialist position in Greece, designed for individuals who thrive in fast-paced Customer Support Services environments. This hybrid role offers the perfect balance of professional development and an elevated Mediterranean lifestyle, making it one of the most sought-after German-speaking jobs for those looking to relocate.

Key Responsibilities

• Provide expert technical guidance and support to international customers via phone, email, and chat.
• Resolve complex device-related queries with precision and efficiency.
• Manage warranty claims and service requests in accordance with company policy.
• Offer personalized product recommendations to enhance the overall customer experience.
• Maintain high levels of customer satisfaction through empathetic and proactive communication.
• Document customer interactions accurately within the CRM system.
• Collaborate with cross-functional teams to escalate and resolve recurring technical issues.

Requirements

• German language proficiency
• English language proficiency
• Technical troubleshooting skills
• Problem-solving skills
• Attention to detail
• Must be authorized to work within the EU

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Fully Paid Training
• Health Insurance

Life in Greece

Choosing one of our many jobs in Greece means embracing a life filled with sunshine, history, and a vibrant cultural tapestry. Greece offers an unparalleled quality of life, where the temperate Mediterranean weather provides a beautiful backdrop for exploring ancient ruins or enjoying coffee by the sea, making it a dream destination for professionals.

Beyond the professional benefits, the relocation process to Greece is smooth and rewarding. You will enjoy world-renowned cuisine, a warm social culture, and the ease of settling into a modern European hub. Join our community of expatriates thriving in Greece and discover why so many professionals choose to build their future here.

How to Apply

If you are ready to take the next step in your career with this German Speaking Customer Support Specialist position in Greece, we encourage you to click Apply Now. A member of the Mercier Consultancy Group recruitment team will review your profile and reach out to discuss your application.