Polish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We pride ourselves on our bespoke approach to talent acquisition, ensuring that every candidate finds their ideal role in the dynamic global Customer Support Services industry.

Job Overview

We are currently searching for an exceptional professional to fill a Polish Speaking Customer Support Specialist position in Greece. This role offers an unparalleled opportunity for those seeking Polish-speaking jobs in an innovative tech-support environment, providing high-quality assistance to customers across Europe while enjoying a hybrid working lifestyle.

Key Responsibilities

• Provide world-class support for home technology products through inbound phone calls, emails, and chat channels.
• Utilize advanced technical troubleshooting skills to diagnose and resolve hardware and software issues for customers.
• Handle complex customer inquiries with empathy and professional precision within the Customer Support Services sector.
• Document all interactions and resolutions accurately in our centralized ticketing system.
• Manage and process warranty claims and return requests in accordance with company policies.
• Act as a brand ambassador, ensuring a seamless user experience for all clients.
• Collaborate with international teams to improve service delivery and product knowledge.

Requirements

• Polish language proficiency
• English language proficiency
• Technical troubleshooting skills
• Problem-solving skills
• Attention to detail
• Strong interpersonal and communication skills suited for the Customer Support Services industry.
• Availability to work in a hybrid model in Athens, Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing a career in Greece offers more than just professional growth; it invites you to experience a lifestyle enriched by Mediterranean sunshine, historic landmarks, and a vibrant social culture. Choosing one of our many jobs in Greece allows you to immerse yourself in a country where ancient traditions meet modern living, all while enjoying one of the best climates in Europe.

The quality of life in Greece is truly exceptional, characterized by world-renowned culinary experiences, a welcoming local population, and a relaxed, sun-drenched atmosphere. By joining this Polish Speaking Customer Support Specialist position in Greece, you will find the perfect balance between a challenging career in the Customer Support Services industry and the unique, captivating beauty that only Greece can provide.

How to Apply

If you are ready to elevate your career and join a leading consultancy, we encourage you to click Apply Now and submit your application today. We look forward to reviewing your profile and welcoming you to the team at Mercier Consultancy Group.