Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading brands across the globe. As a leader in our field, we specialize in high-end human capital solutions, helping professionals secure rewarding English-speaking jobs in some of the most dynamic business hubs, including the vibrant professional landscape of Athens.

Job Overview

We are seeking a sophisticated Customer Expert to join our client's team, representing a premium global motorcycle brand in a Customer Support Services capacity. This Customer Expert position in Greece offers a unique opportunity to provide white-glove service to enthusiasts of an elite lifestyle brand, ensuring every interaction reflects the high standards of our partner.

Key Responsibilities

• Deliver high-quality customer service that aligns with the prestige of a global motorcycle leader.
• Manage high-value client cases with precision, empathy, and professional excellence.
• Troubleshoot and resolve technical inquiries regarding connected digital services and motorcycle systems.
• Act as a primary point of contact for premium brand owners, ensuring a seamless experience.
• Synthesize client feedback to drive improvements within the Customer Support Services department.
• Maintain detailed case documentation in accordance with corporate quality standards.
• Collaborate with internal teams to resolve complex client escalations effectively.

Requirements

• Excellent English language skills
• Previous experience in customer service
• Computer literacy
• Familiarity with CRM systems
• Proven experience in premium or luxury sector client interaction

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing jobs in Greece means enjoying a Mediterranean climate, world-renowned history, and a culture that prioritizes work-life balance. Living in Athens offers you the unique chance to explore ancient landmarks while enjoying a modern, cosmopolitan lifestyle that makes Greece a top destination for expatriates.

Beyond the professional benefits, the quality of life in Greece is truly exceptional. From the exquisite culinary landscape to the proximity to breathtaking coastlines, relocating to this historic nation ensures that your time spent as a Customer Expert in Athens will be as personally enriching as it is professionally rewarding.

How to Apply

If you are ready to take the next step in your career and join a prestigious team in the heart of the Mediterranean, we invite you to apply now. Click the application button to submit your CV and let Mercier Consultancy Group help you secure your future in this exciting industry.