German Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating seamless professional transitions, ensuring that every candidate finds their ideal role within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a German Speaking Customer Support Specialist position in Greece. This is an exceptional opportunity to advance your career in the Customer Support Services sector while enjoying a vibrant lifestyle in beautiful Thessaloniki.

Key Responsibilities

• Deliver exceptional support to customers regarding premium appliances via phone, chat, and email channels.
• Resolve complex customer inquiries while maintaining the highest service standards in the Customer Support Services industry.
• Effectively manage customer interactions to ensure a premium brand experience at every touchpoint.
• Navigate multiple digital platforms simultaneously to provide accurate information and solutions.
• Collaborate with international teams to optimize support workflows and communication strategies.
• Document customer feedback and case details with precision to ensure internal quality control.
• Maintain a deep understanding of premium product features to assist customers efficiently.

Requirements

• Fluency in German
• Communication skills in English
• Comfortable with basic technology tools
• Proven ability to thrive in a fast-paced Customer Support Services environment
• Strong problem-solving mindset and customer-centric approach

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our many German-speaking jobs in Greece means embracing a life of sun, culture, and history. Greece offers an unparalleled quality of life, where the Mediterranean climate provides warmth throughout the year, and the welcoming local culture makes it an ideal destination for professionals looking to build a career abroad. Among the many jobs in Greece, our location in Thessaloniki stands out for its blend of vibrant nightlife, ancient heritage, and coastal beauty.

Beyond the professional benefits, relocating to Greece allows you to indulge in world-renowned Mediterranean cuisine and a relaxed pace of life. Our comprehensive relocation support ensures that your transition to life in Greece is stress-free, allowing you to focus on your new German Speaking Customer Support Specialist position in Greece from day one. Experience the perfect balance of professional growth and personal enrichment in stunning Greece.

How to Apply

If you are ready to take the next step in your professional journey and join our team in Thessaloniki, we invite you to click 'Apply Now' to submit your application. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group family.