French Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in facilitating seamless career transitions for professionals seeking to advance their careers while discovering new horizons within the thriving Customer Support Services sector.

Job Overview

We are currently searching for candidates for a French Speaking Customer Support Specialist position in Greece. This is an exceptional opportunity to join one of our elite partners in the Customer Support Services industry, providing expert assistance to customers navigating home technology products while enjoying a high quality of life in beautiful Athens.

Key Responsibilities

• Manage incoming communications from French-speaking customers via phone, email, or chat.
• Provide expert guidance on the usage and setup of various home technology products.
• Perform remote technical troubleshooting to resolve consumer hardware and software inquiries.
• Process warranty claims efficiently while adhering to company policies and industry standards.
• Maintain a high level of customer satisfaction by ensuring accurate and timely resolutions.
• Document all interactions within the CRM system to ensure seamless service continuity.
• Collaborate with internal teams to escalate complex issues when necessary.

Requirements

• Native or fluent French (spoken and written)
• Proficiency in English (working language)
• Excellent writing and verbal communication skills in French
• Strong attention to detail
• Good technical troubleshooting and problem-solving skills
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of the many available jobs in Greece means stepping into a lifestyle defined by sunshine, historical wonder, and a vibrant Mediterranean culture. As you settle into your new role in Athens, you will discover that Greece offers an unparalleled work-life balance, allowing you to enjoy world-class beaches and ancient landmarks during your free time. There is no better place to grow your career than in a country where the weather is consistently pleasant and the social life is famously welcoming.

Our commitment to your success extends beyond the workplace with our comprehensive relocation support, designed to make your move to Greece as stress-free as possible. With a rich culinary scene, a low cost of living compared to much of Western Europe, and a warm, hospitable local community, Greece provides the perfect backdrop for your next professional adventure. Discover why so many professionals are choosing French-speaking jobs in this Mediterranean paradise.

How to Apply

If you are ready to embark on this professional journey and thrive in a French Speaking Customer Support Specialist position in Greece, we encourage you to click Apply Now. Join the ranks of satisfied professionals who have successfully partnered with Mercier Consultancy Group to achieve their global career goals. We look forward to receiving your application.