Italian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class international organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking to elevate their trajectories through high-impact roles within the global Customer Support Services industry.

Job Overview

We are currently sourcing exceptional talent for an Italian Speaking Customer Support Specialist position in Greece, specifically designed for those who excel in technical assistance. This role offers a unique entry into one of the most exciting Italian-speaking jobs in Europe, combining professional growth within the Customer Support Services sector with the vibrant lifestyle of Athens.

Key Responsibilities

• Provide high-level assistance to users of premium Dyson technology via phone, email, and live chat.
• Execute technical troubleshooting for hardware and software issues to ensure optimal product functionality.
• Manage complex warranty processes and claims with precision and attention to detail.
• Act as a brand ambassador, offering expert product advice and personalized solutions to the Italian-speaking market.
• Maintain clear, professional communication while navigating multiple customer support systems.
• Collaborate with international teams to optimize service delivery protocols within the Customer Support Services department.
• Participate in continuous professional training and development workshops facilitated by certified experts.

Requirements

• Fluent Italian
• English proficiency
• Technical troubleshooting skills
• Exceptional problem-solving abilities within a fast-paced environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of these sought-after jobs in Greece means more than just a career step; it is an immersion into a Mediterranean lifestyle defined by sunshine, history, and a welcoming culture. Working in Athens allows you to enjoy a perfect harmony between modern urban living and ancient tradition, all while taking advantage of the beautiful climate that makes Greece a premier destination for international professionals.

Beyond the professional benefits, the quality of life in Greece is unparalleled. From the world-renowned Mediterranean cuisine to the ease of coastal travel, those relocating to Greece will find themselves in an environment that fosters both personal and professional well-being. With our comprehensive relocation support, your transition to life in Greece will be smooth, allowing you to enjoy everything this incredible country has to offer.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in Athens, we invite you to click 'Apply Now' to submit your application. Join the Mercier Consultancy Group network today and let us help you secure your future in the global Customer Support Services industry.