Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating seamless career transitions for professionals seeking to advance their careers while experiencing the vibrant culture offered by jobs in Greece.

Job Overview

We are seeking a results-oriented individual to join our team in the thriving Customer Support Services sector as a Portuguese Speaking Customer Support Specialist position in Greece. This pivotal role focuses on delivering high-end technical assistance for premium household products, ensuring an exceptional service experience for a global customer base.

Key Responsibilities

• Act as the primary point of contact for Portuguese-speaking customers via phone, email, and digital messaging.
• Provide expert guidance on high-end product functionality and maintenance.
• Execute detailed technical troubleshooting to resolve customer issues efficiently.
• Manage warranty claims and service requests with precision and empathy.
• Offer personalized product recommendations that align with specific customer needs.
• Maintain accurate documentation of all interactions within the company’s support database.
• Collaborate with internal teams to escalate complex technical concerns where necessary.

Requirements

• Fluent Portuguese
• English proficiency
• Technical troubleshooting skills
• Strong commitment to service excellence in the Customer Support Services industry.
• Excellent analytical and problem-solving abilities.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing the Mediterranean lifestyle in Greece offers an unparalleled work-life balance, defined by iconic sunshine, rich historical landscapes, and a warm, welcoming culture. For those pursuing Portuguese-speaking jobs, Greece provides the perfect backdrop to merge professional growth with the opportunity to live in a beautiful, vibrant European hub.

Beyond the career potential, you will fall in love with the exceptional quality of life found only in Greece, from the world-renowned cuisine to the serene coastal beauty. Choosing a Portuguese Speaking Customer Support Specialist position in Greece ensures that your time abroad is not just a job, but a life-changing experience in one of the most culturally significant regions in the world.

How to Apply

If you are ready to elevate your career and embark on an adventure in one of the most exciting Portuguese-speaking jobs currently available, we invite you to click Apply Now. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your application.