Portuguese Speaking Consumer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Business Process Outsourcing (BPO) industry. We pride ourselves on facilitating career-defining opportunities that combine professional growth with exceptional international experiences, helping candidates secure the most sought-after jobs in Greece.

Job Overview

We are currently recruiting for a Portuguese Speaking Consumer Expert position in Greece, representing a global leader in the BPO sector. This role is ideal for professionals seeking Portuguese-speaking jobs who are eager to provide high-level support and brand excellence within a fast-paced outsourcing environment.

Key Responsibilities

• Manage and resolve complex consumer inquiries for a major international tobacco client within a professional BPO setting.
• Ensure exceptional consumer satisfaction by maintaining high standards of service across multiple communication channels.
• Provide accurate information regarding product-related inquiries to ensure brand consistency.
• Collaborate with international teams to optimize workflows and internal outsourcing processes.
• Maintain detailed documentation of consumer interactions in the company’s CRM database.
• Act as a brand ambassador, utilizing your linguistic expertise to bridge the gap between the client and their consumer base.
• Proactively identify and address potential service bottlenecks to improve operational efficiency.

Requirements

• Fluency in Portuguese
• Very good use of English
• Communication skills
• Problem-solving mentality
• Tech savviness
• Commitment to long-term relocation to Athens, Greece

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing a career in Greece means stepping into a vibrant Mediterranean lifestyle where ancient history meets modern cosmopolitan living. With its world-renowned climate, breathtaking coastal scenery, and a culture that prioritizes social connection, Greece is the perfect destination for ambitious professionals looking for a life-changing experience.

Moving to Athens allows you to enjoy an unparalleled quality of life, ranging from authentic local culinary experiences to a thriving nightlife scene. With the full support of our relocation concierge team, you will find it incredibly simple to settle into your new home in Greece. Take the next step in your career by securing one of the most exciting Portuguese-speaking jobs in Europe today.

How to Apply

If you are ready to take on this Portuguese Speaking Consumer Expert position in Greece and join a leading BPO firm, we encourage you to click Apply Now to submit your application. We look forward to reviewing your profile and assisting you with your move to beautiful Greece. Professional regards, Mercier Consultancy Group.