Spanish Speaking Consumer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading outsourcing and BPO organizations. We pride ourselves on facilitating career growth across Europe, ensuring every candidate finds the perfect match within the dynamic BPO industry.

Job Overview

We are currently recruiting for an exceptional Spanish Speaking Consumer Expert position in Greece, representing a high-profile client within the tobacco sector. If you are looking for one of the most exciting Spanish-speaking jobs in the BPO market, this on-site role in Athens offers the perfect blend of professional development and a vibrant Mediterranean lifestyle.

Key Responsibilities

• Act as the primary point of contact for consumer inquiries regarding tobacco industry products.
• Manage professional interactions through various BPO channels, including phone, email, and chat.
• Resolve complex consumer issues with precision, efficiency, and empathy.
• Maintain high levels of customer satisfaction by delivering accurate and timely information.
• Utilize advanced software platforms to document and track consumer interactions within the outsourcing framework.
• Collaborate with cross-functional teams to escalate and resolve sensitive consumer concerns.
• Contribute to the continuous improvement of service standards within our state-of-the-art Athens facility.

Requirements

• Fluency in Spanish
• Very good use of English
• Communication skills
• Problem-solving mentality
• Tech savviness

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path among the many jobs in Greece means enjoying one of the world's most sought-after climates, characterized by endless sunshine and a rich cultural heritage. Living in Greece allows you to experience a unique blend of ancient history and a modern, cosmopolitan atmosphere that makes Athens a truly spectacular place to call home.

Beyond the professional benefits, relocating to Greece offers an unparalleled quality of life, featuring world-renowned Mediterranean cuisine and a relaxed, social culture. Our comprehensive relocation support ensures that your transition to life in Greece is seamless, allowing you to focus on your career growth in one of the most beautiful countries in Europe.

How to Apply

If you are ready to take the next step in your career and join a leading team in the BPO industry, we invite you to apply now. Join our vibrant community and start your journey with Mercier Consultancy Group today.