Spanish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in facilitating seamless career transitions, ensuring that our candidates land in roles that offer both professional growth and exceptional life experiences.

Job Overview

We are currently seeking a motivated professional for a Spanish Speaking Customer Support Specialist position in Greece within the dynamic FinTech sector. This is an exclusive opportunity to join a global mobile banking pioneer, providing elite service to a Spanish-speaking client base while enjoying the Mediterranean lifestyle through our high-end relocation support program.

Key Responsibilities

• Act as the primary point of contact for users of a leading mobile banking platform, resolving inquiries via phone, chat, and email.
• Monitor and analyze account activity to detect and prevent fraudulent transactions, maintaining the highest standards of financial security.
• Provide empathetic, solution-oriented guidance to customers regarding their digital banking experience and financial tools.
• Maintain strict confidentiality and security protocols when handling sensitive user data and personal financial information.
• Collaborate with internal technical teams to escalate and troubleshoot complex system errors affecting the mobile app.
• Educate clients on the usage of innovative FinTech features, including digital wallets, card management, and secure transfers.
• Contribute to the continuous improvement of support processes to enhance customer satisfaction scores.

Requirements

• Fluency in Spanish
• Good English skills
• EU citizenship or valid Greek work permit
• Problem-solving skills
• Tech savviness

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the most exciting Spanish-speaking jobs in Europe means immersing yourself in the vibrant culture and historic beauty of Greece. With over 300 days of sunshine, Greece offers an unparalleled quality of life, where ancient landmarks meet a bustling, modern city atmosphere in Athens.

Beyond the workplace, you will enjoy world-class cuisine and a laid-back lifestyle that makes relocating to Greece a transformative experience. We handle all the logistics, allowing you to focus on discovering why so many professionals are choosing to pursue their careers in Greece, a country that perfectly balances professional ambition with a deep, historical sense of wonder.

How to Apply

If you are ready to advance your career in the FinTech industry and want to secure one of the premier jobs in Greece, we encourage you to submit your application today. Click 'Apply Now' to start your journey with Mercier Consultancy Group and take the next step in your professional life. We look forward to receiving your application.