German Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with high-growth opportunities within the Customer Support Services sector. As a leader in European recruitment, we are committed to providing seamless career transitions and fostering professional excellence for our candidates worldwide.

Job Overview

We are currently seeking candidates for a German Speaking Customer Support Representative position in Greece to join a prestigious international streaming platform. This is an exceptional opportunity to advance your career by securing one of the most sought-after German-speaking jobs, combining professional growth with the unparalleled quality of life found in the Mediterranean.

Key Responsibilities

• Provide high-quality support to subscribers of a major streaming platform, ensuring exceptional user satisfaction.
• Troubleshoot streaming playback issues and account access concerns with precision and professionalism.
• Manage billing inquiries and payment-related administrative tasks within the Customer Support Services environment.
• Offer clear and concise technical guidance for device connectivity and "how-to" navigation queries via phone and chat.
• Maintain comprehensive documentation of customer interactions and service outcomes in our digital database.
• Collaborate with cross-functional teams to escalate complex technical issues and ensure rapid resolution for the end user.
• Uphold brand standards while delivering empathetic and efficient service to our German-speaking user base.

Requirements

• Excellent German
• Fluent English
• Tech-savviness
• Problem-solving skills
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing to pursue jobs in Greece offers you a lifestyle that blends historic charm with a vibrant, modern social culture. With more than 300 days of sunshine a year, life in Greece provides a scenic backdrop for both your personal and professional endeavors, allowing for a healthy work-life balance that is truly unique to this region.

Beyond the professional benefits, our relocation support ensures your move to Greece is entirely stress-free, allowing you to enjoy world-class Mediterranean cuisine and a rich social environment immediately upon arrival. Take the leap and discover why so many professionals choose to build their future in Greece, a country that offers both endless opportunity and incredible natural beauty.

How to Apply

If you are ready to elevate your career with a leading German Speaking Customer Support Representative position in Greece, we encourage you to submit your application today. Join our team at Mercier Consultancy Group and let us help you reach your professional potential in one of the most exciting European markets.