Dutch Speaking Customer Experience Associate

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for industry-leading companies, ensuring a seamless career transition and professional growth within the competitive Customer Support Services landscape.

Job Overview

We are currently seeking candidates for a Dutch Speaking Customer Experience Associate position in Greece to support one of the Netherlands' largest online retailers. This role represents an incredible opportunity to advance your career while enjoying the sun-drenched lifestyle of the Mediterranean among the best Dutch-speaking jobs in Europe.

Key Responsibilities

• Act as the primary point of contact for customer inquiries regarding online orders, payment processes, and delivery statuses.
• Provide high-quality support via phone, email, and live chat channels to maintain the brand’s reputation for excellence.
• Troubleshoot order-related issues by utilizing internal systems to ensure swift and accurate resolutions.
• Represent the client with professionalism, acting as a brand ambassador in the Customer Support Services industry.
• Document customer interactions clearly to help improve long-term service quality and user satisfaction.
• Collaborate with international teams to share insights regarding customer feedback and common service trends.

Requirements

• Fluent Dutch
• Fluent English
• Solution-driven thinking
• Empathetic communication skills
• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career through our Dutch-speaking jobs initiative means relocating to the vibrant, sun-soaked landscapes of Greece. When you accept a Dutch Speaking Customer Experience Associate position in Greece, you are not just taking a job; you are embracing a culture known for its history, stunning coastlines, and exceptional climate. Greece offers a unique blend of modern urban living and ancient tradition, providing a high quality of life that few other locations can match.

Our comprehensive relocation package ensures that moving to Greece is a stress-free experience. From world-class Mediterranean cuisine to a relaxed and social lifestyle, living in Greece is the perfect setting for professionals looking to grow their careers. Join the thriving community of international experts currently enjoying Jobs in Greece and take the next step in your professional journey with Mercier Consultancy Group.

How to Apply

If you are ready to elevate your career and experience the rewards of working in the Customer Support Services sector, we invite you to join our team. Please click the "Apply Now" button to submit your application and our recruitment team will reach out to discuss your profile. We look forward to welcoming you to the Mercier Consultancy Group network.