Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading organizations in the BPO and service sectors. We specialize in facilitating seamless global career transitions, ensuring our candidates find prestigious roles that accelerate their professional growth in the most vibrant cities across Europe.

Job Overview

We are currently sourcing exceptional candidates for a Portuguese Speaking Customer Support Specialist position in Greece within the dynamic Customer Support Services industry. This role offers a unique opportunity to join an innovative VoIP and instant messaging platform, where your linguistic skills will directly impact the safety and satisfaction of a massive international user base.

Key Responsibilities

• Act as the primary point of contact for users, providing support through email and real-time chat channels.
• Monitor and moderate platform content to ensure a secure and compliant digital environment for all users.
• Execute standardized workflows for incident resolution to maintain high service levels in the Customer Support Services sector.
• Analyze complex support tickets, ensuring accurate and timely documentation of all user interactions.
• Collaborate with cross-functional teams to escalate technical issues and ensure swift resolutions.
• Uphold internal and client-specific performance standards while delivering an empathetic and helpful tone to customers.
• Continuously update your knowledge of internal platform policies to ensure accurate communication with the Portuguese-speaking market.

Requirements

• Superior verbal and written skills in Portuguese
• Very good English knowledge
• Experience in a B2C customer service environment
• High attention to detail
• Commitment to relocating for this Portuguese Speaking Customer Support Specialist position in Greece
• Ability to navigate complex support software and content moderation tools

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the many available Portuguese-speaking jobs in Athens provides more than just a career boost; it offers a lifestyle defined by 300 days of sunshine, historic landmarks, and a vibrant social scene. Living in Greece allows you to immerse yourself in a culture that perfectly balances modern urban energy with the relaxed pace of Mediterranean living, making it one of the most sought-after destinations for international professionals.

Relocating to this region is an enriching experience, supported by our comprehensive concierge services that remove the stress of moving abroad. With a world-class culinary scene, accessible island getaways, and a high quality of life, finding one of our premier jobs in Greece is the ideal way to advance your career while enjoying the beauty of the Aegean coast.

How to Apply

If you are ready to take the next step in your career and join our global team in the beautiful city of Athens, we invite you to apply now. Simply click the link below to submit your application and a member of the Mercier Consultancy Group team will be in contact to discuss your future.

Best regards,
The Recruitment Team
Mercier Consultancy Group