French Speaking Airline Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions for professionals seeking high-impact French-speaking jobs in some of the most vibrant business hubs across the continent.

Job Overview

We are currently seeking a motivated professional for a French Speaking Airline Customer Support Specialist position in Greece to act as a flight ambassador for a prestigious global airline. This role offers the unique opportunity to launch your career in the aviation sector while enjoying a rewarding life in Athens, supported by our premium relocation services for all international hires.

Key Responsibilities

• Act as a primary point of contact and flight ambassador for passengers of a major international airline.
• Assist passengers with diverse inquiries regarding their travel arrangements via phone, email, and chat.
• Manage and process complex ticket refunds and flight rebooking requests with high accuracy.
• Provide expert guidance on airline policies, baggage regulations, and international travel requirements.
• Maintain high levels of customer satisfaction by resolving travel-related issues efficiently.
• Explain airline booking procedures and loyalty program benefits to ensure a seamless passenger journey.
• Collaborate with cross-functional aviation teams to ensure operational excellence within the customer support department.

Requirements

• High fluency in French
• Good communication skills in English
• Customer service experience
• Native or fluent French (spoken and written)
• Strong problem-solving skills and a passion for the aviation industry.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our jobs in Greece means choosing an unparalleled lifestyle defined by Mediterranean sunshine, rich historical heritage, and a warm, welcoming culture. Living in Greece allows you to experience the perfect balance between a fast-paced aviation career and the relaxed, vibrant atmosphere of Athens, where ancient history meets modern coastal living.

Beyond the professional growth, life in Greece offers an incredible quality of life, featuring world-renowned gastronomy and breathtaking weekend getaways to the nearby islands. Our dedicated support team ensures that your relocation to Greece is smooth and stress-free, allowing you to fully enjoy your new home from the moment you arrive.

How to Apply

If you are ready to elevate your career with a French Speaking Airline Customer Support Specialist position in Greece, we encourage you to click Apply Now to submit your application. Join our team and start your journey with Mercier Consultancy Group today.