Japanese Speaking Cloud Workspace Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in facilitating seamless career transitions for professionals seeking prestigious roles, including exclusive Japanese-speaking jobs in high-growth technology sectors.

Job Overview

We are currently recruiting for a Japanese Speaking Cloud Workspace Customer Support Specialist position in Greece within the dynamic SaaS industry. This role offers the unique opportunity to provide expert support for a world-class cloud-based workspace platform, ensuring our clients maintain peak productivity and operational efficiency.

Key Responsibilities

• Act as the primary point of contact for users of our cloud workspace platform, resolving technical inquiries with precision.
• Manage and prioritize support tickets to maintain high standards of service within the SaaS environment.
• Communicate effectively with global users to troubleshoot cloud-based software issues and ensure user satisfaction.
• Work during Asia-Pacific business hours to provide real-time assistance to the Japanese-speaking market.
• Collaborate with internal technical teams to escalate and resolve complex software challenges.
• Contribute to the ongoing success of the SaaS platform by documenting user feedback and common pain points.
• Maintain a deep understanding of evolving cloud-based features and workspace updates.

Requirements

• Fluency in Japanese
• Fluent English
• Tech-savviness
• Proven experience in a customer-facing or support role within the SaaS industry is a significant advantage.
• Availability to work flexible shifts in alignment with the Asia-Pacific business hours.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path via one of our available jobs in Greece offers an unparalleled quality of life. You will enjoy the vibrant culture, historical richness, and the legendary Mediterranean climate that makes Greece a top destination for international professionals seeking to combine professional growth with a relaxed, sun-drenched lifestyle.

Our relocation experts handle the complexities of your move, ensuring your transition to life in Greece is smooth and stress-free. From world-class gastronomy to the stunning Aegean coastline, working in Greece provides a perfect balance of a modern SaaS career and a rewarding, high-quality living experience.

How to Apply

If you are ready to take the next step in your career with this Japanese Speaking Cloud Workspace Customer Support Specialist position in Greece, we encourage you to submit your application today. Join our talent network and let Mercier Consultancy Group guide you toward your next professional milestone. Click "Apply Now" to start your journey.