Italian Speaking Automotive Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities and finding the perfect match for professionals seeking international growth in the dynamic world of customer support services.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Automotive Customer Support Specialist position in Greece. In this essential role, you will provide premium support to automotive dealers, leveraging your expertise to solve complex inquiries while enjoying a remote work-life balance in one of Europe’s most beautiful destinations.

Key Responsibilities

• Act as the primary point of contact for automotive dealers regarding technical and service-related inquiries.
• Provide high-quality support through digital channels, including email and live chat, within the customer support services sector.
• Ensure efficient resolution of dealer issues by maintaining a deep understanding of automotive software and systems.
• Maintain professional and empathetic communication standards, reflecting the premium image of our client.
• Collaborate with cross-functional teams to escalate complex technical cases when necessary.
• Document all interactions accurately within the CRM to ensure a seamless service history for every dealer.
• Contribute to team goals by achieving key performance indicators related to resolution time and customer satisfaction.

Requirements

• Fluency in Italian
• Good command of English
• Technically adept
• Capability of multitasking
• Ability to work remotely within Greece

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of our Italian-speaking jobs means embracing the vibrant lifestyle that Greece has to offer. With its legendary sunny climate, world-renowned history, and welcoming culture, Greece provides the perfect backdrop for your professional journey. Those choosing to pursue this Italian Speaking Automotive Customer Support Specialist position in Greece will find an exceptional work-life balance that is hard to match elsewhere.

Beyond the career opportunities, Greece invites you to enjoy a Mediterranean quality of life, featuring exquisite cuisine and picturesque landscapes. Our relocation support ensures that your transition to jobs in Greece is as smooth as possible, allowing you to settle in quickly and explore everything this Mediterranean gem has to offer. Experience a new way of living and working in Greece today.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the heart of the Mediterranean, we encourage you to apply today. Please click the "Apply Now" button to submit your application for this exciting Italian Speaking Automotive Customer Support Specialist position in Greece. We look forward to reviewing your profile.

Best regards,
The Recruitment Team at Mercier Consultancy Group