Spanish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing partner, dedicated to connecting top-tier talent with world-class opportunities in the outsourcing industry. As a leader in European BPO recruitment, we pride ourselves on facilitating seamless career transitions for professionals seeking to excel in high-impact customer support environments.

Job Overview

We are currently sourcing exceptional talent for a Spanish Speaking Customer Support Specialist position in Greece within a prominent BPO firm. This is an ideal opportunity for those looking to advance their careers through one of the most sought-after Spanish-speaking jobs in the Mediterranean, providing high-level technical assistance for cutting-edge imaging technology.

Key Responsibilities

• Deliver expert technical support to Spanish-speaking customers utilizing specialized imaging software and hardware.
• Manage high-volume inquiries efficiently through various BPO channels, including phone, email, and live chat.
• Document all customer interactions and technical resolutions with high accuracy in the central CRM database.
• Apply logical reasoning to diagnose complex technical issues and provide step-by-step troubleshooting solutions.
• Participate in immersive, fully paid training programs to master the client’s specific technical product portfolio.
• Ensure all interactions meet the strict quality and performance KPIs inherent in the global BPO sector.
• Collaborate with international team members to share insights and improve service delivery standards.

Requirements

• Native or fluent Spanish (spoken and written)
• Valid EU passport (mandatory)
• Fluency in Spanish
• Good communication skills in English
• Tech savviness
• Ability to troubleshoot technical issues

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the many available jobs in Greece offers more than just a career step; it is a lifestyle transformation. Greece provides a stunning backdrop of azure waters, historic landmarks, and a sun-drenched climate that encourages a perfect work-life balance. Whether you are wandering through ancient streets or enjoying a modern coastal café, you will find that living in Greece is an enriching, vibrant experience.

Our comprehensive relocation package ensures that your transition to Greece is completely stress-free, allowing you to focus on your new role. From the world-renowned Mediterranean cuisine to the welcoming local culture, Greece is the ideal destination for professionals looking to build an international career. Join our community of expats and experience why moving to Greece is the best decision for your future.

How to Apply

If you are ready to take the next step in your professional journey and join a leading BPO firm, we encourage you to click "Apply Now" to submit your application. A member of our recruitment team will review your credentials and contact you to discuss this exciting opportunity further. Sincerely, The Recruitment Team at Mercier Consultancy Group.