Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the outsourcing (BPO) industry. We specialize in facilitating seamless transitions for global professionals seeking high-impact careers, making us the partner of choice for those pursuing lucrative jobs in Greece.

Job Overview

We are currently seeking a dynamic professional for a Portuguese Speaking Customer Support Specialist position in Greece within a leading BPO organization. This role is ideal for a tech-oriented individual looking to excel in a fast-paced outsourcing environment while enjoying one of the most comprehensive relocation packages available for Portuguese-speaking jobs.

Key Responsibilities

• Provide high-quality technical support for sophisticated imaging equipment and information systems.
• Communicate effectively with customers via phone, chat, and email to ensure resolution.
• Troubleshoot technical issues by following established diagnostic procedures and product guidelines.
• Maintain professional, long-term relationships with clients within the outsourcing (BPO) framework.
• Participate in comprehensive training programs to master specific industry products and technical protocols.
• Ensure all service level agreements and quality standards are met consistently.
• Collaborate with internal teams to escalate complex technical concerns when necessary.

Requirements

• Fluency in Portuguese
• Good communication skills in English
• Tech savviness
• Ability to troubleshoot technical issues
• Native or fluent Portuguese (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career in Greece offers an unparalleled lifestyle characterized by Mediterranean sunshine, rich history, and vibrant local culture. By securing one of our available Portuguese-speaking jobs, you will have the unique opportunity to experience the relaxed pace of life that makes Greece a top destination for expatriates worldwide.

Beyond the career growth, living in Greece provides access to world-renowned cuisine, stunning coastal landscapes, and a welcoming community. Our dedicated concierge ensures that your transition to life in Greece is stress-free, allowing you to focus on building a successful future within the BPO industry in this beautiful, sun-drenched country.

How to Apply

If you are ready to elevate your career and join a top-tier BPO team in Europe, please click Apply Now to submit your application for the Portuguese Speaking Customer Support Specialist position in Greece. We look forward to hearing from you! Sincerely, the Recruitment Team at Mercier Consultancy Group.