German Speaking Cybersecurity Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking to advance their careers through international roles, including high-demand German-speaking jobs across the continent.

Job Overview

We are currently sourcing candidates for a prestigious German Speaking Cybersecurity Customer Support Specialist position in Greece. This critical role invites you to join an elite cybersecurity help-desk team, assisting global users in maintaining their digital safety and securing their online environments.

Key Responsibilities

• Provide expert technical support to customers utilizing advanced antivirus and security software solutions.
• Troubleshoot complex technical inquiries to resolve security-related issues efficiently.
• Maintain accurate and detailed case logs to ensure high-quality tracking and resolution of customer requests.
• Educate users on best practices for staying safe online through proactive guidance.
• Analyze and diagnose software conflicts to ensure optimal protection for all end-users.
• Collaborate with cross-functional teams to escalate and resolve sophisticated security threats.
• Deliver professional, empathetic, and effective communication to maintain superior customer satisfaction levels.

Requirements

• Fluency in German
• English communication skills
• Knowledge of Windows and Mac OS
• Familiarity with Anti-Malware and Firewall products
• Base knowledge of networking
• Native or fluent German (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path with jobs in Greece offers an unparalleled lifestyle characterized by Mediterranean sunshine, rich cultural heritage, and a vibrant social atmosphere. Living in Greece allows you to enjoy a perfect work-life balance, surrounded by historical landmarks and some of the most beautiful coastlines in the world.

Beyond the career growth, Greece provides an exceptional quality of life with world-renowned cuisine and a welcoming local community. With our comprehensive relocation support, settling into your new life in Greece is seamless and stress-free, making it the perfect time to explore your next professional chapter in this stunning country.

How to Apply

If you are ready to excel in a German Speaking Cybersecurity Customer Support Specialist position in Greece, we encourage you to take the next step today. Please click "Apply Now" to submit your application and join our team. We look forward to hearing from you.

Best regards,
The Recruitment Team at Mercier Consultancy Group