Polish Speaking Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations in the BPO and outsourcing sector. We pride ourselves on delivering bespoke career opportunities, including exclusive Polish-speaking jobs that provide a gateway to professional growth within the dynamic European outsourcing landscape.

Job Overview

We are currently seeking a dedicated professional for a Polish Speaking Customer Expert position in Greece, supporting a prestigious global IT client. This is an exceptional opportunity to advance your career in the outsourcing industry while enjoying the unique lifestyle afforded by jobs in Greece.

Key Responsibilities

• Deliver high-quality technical support to customers via phone, email, and chat within a professional BPO environment.
• Perform expert-level troubleshooting for both hardware and software issues to ensure optimal user satisfaction.
• Assist customers with sensitive account security queries and verification procedures.
• Maintain detailed documentation of customer interactions within our outsourcing CRM systems.
• Collaborate with international teams to resolve technical escalations efficiently.
• Adhere to industry-standard quality metrics and performance benchmarks.
• Provide a seamless, premium service experience that aligns with our client’s brand values.

Requirements

• Fluency in Polish
• Advanced English knowledge
• Familiarity with iOS or MacOS
• Strong troubleshooting skills
• Ability to thrive in a fast-paced outsourcing work environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our Polish-speaking jobs means embarking on an unforgettable Mediterranean adventure. Greece offers an unparalleled quality of life, where ancient history meets modern coastal living, complemented by a world-renowned climate and a vibrant social culture that makes living in Greece a dream for many expatriates.

Beyond the professional benefits, you will experience the legendary hospitality of Greece, indulge in world-class Mediterranean cuisine, and enjoy a balanced lifestyle. Relocating to Greece is a seamless transition thanks to our dedicated concierge services, ensuring you settle into your new home in Greece with ease and confidence.

How to Apply

If you are ready to take the next step in your career and join our team for this Polish Speaking Customer Expert position in Greece, we encourage you to click the 'Apply Now' button to submit your application. We look forward to reviewing your credentials and welcoming you to the Mercier Consultancy Group network.