Czech Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we specialize in facilitating seamless transitions for professionals seeking to advance their careers while experiencing the best of international living.

Job Overview

We are currently looking for a talented individual to fill the Czech Speaking Customer Support Specialist position in Greece. This role within the customer support services industry offers the unique opportunity to provide premium assistance for a renowned automotive brand, ensuring excellence across every digital and voice interaction.

Key Responsibilities

• Act as the primary point of contact for customers of a premium automotive brand, managing inquiries via phone, email, and chat.
• Ensure a high-quality service experience by resolving customer concerns with professionalism and efficiency.
• Maintain detailed records of customer interactions within our CRM systems.
• Collaborate with internal departments to address complex technical or service-related issues.
• Uphold the brand standards of the automotive partner through empathetic and solution-oriented communication.
• Contribute to the ongoing development of service protocols in the customer support services sector.
• Engage in continuous professional training to stay updated on automotive product features and support policies.

Requirements

• Fluency in Czech
• Good English skills
• Problem-solving mentality
• Tech savviness
• Minimum 6 months of prior experience in customer support is preferred.
• Demonstrated passion for the automotive industry.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our Czech-speaking jobs means embracing a lifestyle like no other. Greece offers a stunning Mediterranean climate, world-renowned historical sites, and a vibrant culture that welcomes professionals from all over the globe. Whether you are seeking sunny beaches or bustling city centers, Greece provides the perfect backdrop for a balanced and enriching professional life.

Relocating for the Czech Speaking Customer Support Specialist position in Greece is made effortless by our dedicated support team. Beyond the professional growth in the customer support services industry, you will enjoy the high quality of life, exquisite local cuisine, and the warm hospitality that Greece is famous for. Join our team and start your new adventure in beautiful Greece today.

How to Apply

If you are ready to take the next step in your career with one of the most exciting Jobs in Greece, we invite you to submit your application. Please click "Apply Now" to share your details with our talent acquisition team. We look forward to welcoming you to the Mercier Consultancy Group family.