Czech Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on facilitating seamless career transitions, ensuring that every candidate finds their ideal role within the dynamic landscape of global Customer Support Services.

Job Overview

We are currently seeking a dynamic professional for a Czech Speaking Customer Support Specialist position in Greece, representing a global technology leader. This role is perfect for those searching for high-quality Czech-speaking jobs that combine technical expertise with exceptional client service in the heart of Athens.

Key Responsibilities

• Deliver professional support for a global technology leader within the Customer Support Services sector.
• Resolve complex billing inquiries and provide clear, accurate information to customers.
• Assist end-users with order placement processes and account management.
• Manage and resolve technical escalations using standard diagnostic procedures.
• Maintain high levels of customer satisfaction by providing empathetic and solutions-oriented assistance.
• Utilize advanced research tools to identify and troubleshoot recurring technical issues.
• Drive positive outcomes by leveraging sales experience to identify upselling opportunities during support interactions.

Requirements

• Fluent Czech
• Technical troubleshooting skills
• Advanced internet research skills
• Sales experience
• Native or fluent Czech (spoken and written)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our many jobs in Greece means enjoying a Mediterranean lifestyle defined by sunny weather, historic culture, and a welcoming atmosphere. Whether you are exploring the ancient ruins of Athens or relaxing by the Aegean sea, life in Greece offers a unique blend of professional growth and leisure.

Moving to a new country is a breeze with our comprehensive support. As you transition into your new Czech Speaking Customer Support Specialist position in Greece, you will discover why so many professionals choose Greece for its vibrant culinary scene, high quality of life, and incredible social environment. Experience the best of Greece today.

How to Apply

If you are ready to elevate your career and join a top-tier team in Athens, we invite you to click Apply Now to submit your application. We look forward to reviewing your credentials for this exciting opportunity with Mercier Consultancy Group.