Danish Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between world-class talent and industry-leading global enterprises. We pride ourselves on placing exceptional professionals in career-defining roles within the vibrant Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service Representative position in Portugal. This is an incredible opportunity to join a top-tier team in the Customer Support Services sector, providing high-quality assistance to Viaplay users while building a career in one of Europe’s most exciting cities.

Key Responsibilities

• Provide world-class support to Viaplay users, ensuring high levels of customer satisfaction.
• Manage and resolve user inquiries across multiple communication channels including voice, email, chat, and social media.
• Maintain accurate records of customer interactions within the internal database.
• Represent the client brand with professionalism and linguistic precision in all Danish-speaking interactions.
• Collaborate with internal departments to address complex technical or billing-related issues.
• Stay updated on service changes and promotional campaigns within the Customer Support Services industry.
• Contribute to a positive team environment at our on-site location in Lisbon.

Requirements

• Fluent Danish
• Native or fluent Danish (spoken and written)
• Strong communication skills and a passion for customer care.
• Ability to work on-site in Lisbon, Portugal.
• Previous experience in the Customer Support Services sector is highly valued.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• An opportunity to join one of the many exciting Danish-speaking jobs in Portugal.
• And Much More...

Life in Portugal

Embracing jobs in Portugal means choosing a lifestyle defined by 300 days of sunshine, stunning Atlantic coastlines, and a rich cultural heritage. Lisbon is a dynamic capital that perfectly blends historical charm with a modern, international atmosphere, making it a top choice for professionals seeking the best Danish-speaking jobs in Portugal.

Beyond the workplace, Portugal offers an unmatched quality of life with world-renowned gastronomy and a welcoming local community. Choosing a Danish Speaking Customer Service Representative position in Portugal ensures that you are part of a thriving expat hub, where the Mediterranean climate and high safety standards make every day an adventure.

How to Apply

If you are ready to take the next step in your career and join a leading consultancy in the heart of Lisbon, we invite you to apply now. Please submit your updated CV, and a member of our recruitment team will reach out to discuss your profile. Sincerely, the team at Mercier Consultancy Group.