German Speaking Gaming Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations across the globe. We specialize in sourcing multilingual professionals for elite roles, ensuring both candidates and clients thrive in the dynamic world of Customer Support Services.

Job Overview

We are currently seeking a motivated individual for the German Speaking Gaming Support Representative position in Portugal. If you are looking for exciting German-speaking jobs and want to build a career in the Customer Support Services industry, this role offers the perfect platform to combine your passion for gaming with professional excellence.

Key Responsibilities

• Provide timely and accurate support to customers within the global gaming industry.
• Handle inquiries regarding game accounts, technical issues, and billing through various support channels.
• Maintain strict data confidentiality while managing sensitive user information.
• Ensure consistently high-quality customer experiences that reflect our premium brand standards.
• Adopt a player-oriented attitude to resolve issues effectively and boost user satisfaction.
• Collaborate with international teams to troubleshoot complex gaming-related technical problems.
• Document all interactions professionally within the internal Customer Support Services database.

Requirements

• Fluent German (C2)
• Good English knowledge (B2)
• High school diploma
• Passion for video games
• Agile computer skills
• Previous experience in the Customer Support Services sector is considered a plus.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing to pursue one of our many jobs in Portugal means choosing a lifestyle defined by sunshine, culture, and history. Portugal is renowned for its welcoming atmosphere, stunning Atlantic coastline, and vibrant cities like Lisbon, where modern business growth meets traditional European charm.

Moving to Portugal is seamless thanks to our relocation support, allowing you to focus on enjoying the local Mediterranean cuisine and the exceptional quality of life. Experience the unique balance of a fulfilling career and a relaxing life in Portugal, a destination that consistently ranks among the most desirable places to live and work in the world.

How to Apply

If you are ready to embark on a new professional chapter with this German Speaking Gaming Support Representative position in Portugal, we invite you to click Apply Now and join our prestigious international team. Mercier Consultancy Group looks forward to supporting your career journey.