French Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles, such as this French Speaking Customer Service Representative position in Portugal.

Job Overview

We are currently seeking a dedicated individual for a French Speaking Customer Service Representative position in Portugal within the vibrant Customer Support Services industry. This on-site role is perfect for a motivated professional looking to excel in a global environment while enjoying the unique lifestyle that comes with one of the most sought-after French-speaking jobs in Europe.

Key Responsibilities

• Deliver exceptional support for inbound inquiries related to bookings and retail services within the Customer Support Services sector.
• Manage and resolve customer feedback with a professional and empathetic approach.
• Process account adjustments and administrative updates accurately and efficiently.
• Address and de-escalate customer complaints, ensuring a high level of client satisfaction.
• Maintain clear and effective communication via phone, email, or chat platforms.
• Document all interactions meticulously within the company’s internal support systems.
• Collaborate with international teams to maintain high-quality service standards.

Requirements

• Fluent French (C2)
• Minimum B2 English
• Computer literacy
• Ability to handle confidential information
• Native or fluent French (spoken and written)
• Customer-centric attitude with strong interpersonal skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embarking on one of these French-speaking jobs means embracing the vibrant culture and sun-drenched climate of Portugal. From the historic streets of Lisbon to the stunning coastline, living in Portugal offers an unparalleled quality of life, blending traditional heritage with a modern, international atmosphere that makes it a top destination for expatriates.

Our comprehensive relocation support ensures your move to Portugal is seamless and stress-free. Whether you are indulging in world-class Portuguese cuisine or exploring the diverse local landscapes, you will find that Portugal provides the perfect backdrop for both professional growth and personal discovery.

How to Apply

If you are ready to elevate your career and join a dynamic team in a stunning location, we invite you to apply for this French Speaking Customer Service Representative position in Portugal today. Simply click the "Apply Now" button to submit your application and join the many professionals finding their ideal jobs in Portugal through Mercier Consultancy Group. We look forward to hearing from you.