Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished leader in European recruitment and BPO solutions, connecting top-tier talent with world-class international organizations. We take pride in facilitating exceptional career opportunities, specifically curated for professionals seeking the best English-speaking jobs across the continent.

Job Overview

We are currently seeking a dedicated professional for a Customer Service Representative position in Portugal. This is an exciting opportunity to join a fast-paced environment within the Customer Support Services industry, where you will play a pivotal role in delivering excellence for a prestigious global brand.

Key Responsibilities

• Manage and resolve inbound customer requests regarding bookings and service purchases with efficiency.
• Provide high-quality support to clients within the Customer Support Services industry, ensuring brand consistency.
• Effectively clarify service-related doubts for customers to ensure a seamless experience.
• Investigate and resolve customer complaints to maintain long-term client loyalty and satisfaction.
• Maintain a professional brand image during every interaction across various communication channels.
• Collaborate with internal teams to ensure accurate processing of customer data and service inquiries.
• Participate in continuous training to stay updated on best practices within the Customer Support Services sector.

Requirements

• Fluent English
• Computer literacy
• Ability to handle confidential information
• Native or fluent English (spoken and written)
• Strong interpersonal skills suitable for the Customer Support Services industry

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Daily free meals
• Access to company social events

Life in Portugal

Embarking on a career path in Lisbon offers more than just a job; it provides a vibrant Mediterranean lifestyle. When searching for jobs in Portugal, you will find that the country offers a unique blend of historical charm and modern urban living, complemented by a world-renowned climate and welcoming culture that makes Portugal one of the most desirable destinations in Europe.

Beyond the professional benefits of this Customer Service Representative position in Portugal, you will enjoy an exceptional quality of life. From the iconic culinary scene to the rich cultural heritage, Portugal offers a rewarding experience for expatriates and locals alike. We invite you to discover why so many professionals choose to build their future here in Portugal.

How to Apply

If you are ready to elevate your career within the Customer Support Services industry and join a leading team in Lisbon, we encourage you to click Apply Now to submit your application. We look forward to reviewing your credentials for this exciting opportunity at Mercier Consultancy Group.