Italian Speaking Customer Operations Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment, we specialize in high-impact placements within the banking and fintech sectors, ensuring both our clients and candidates thrive in a professional, growth-oriented environment.

Job Overview

We are currently looking for a talented professional to join our team in an Italian Speaking Customer Operations Specialist position in Portugal. This pivotal role within the banking industry serves as the primary contact for digital banking clients, managing complex financial inquiries and ensuring excellence in service delivery among our Italian-speaking jobs portfolio.

Key Responsibilities

• Act as the first point of contact for high-value customers of a leading digital bank.
• Resolve complex banking inquiries via multiple channels including phone, email, and live chat.
• Investigate and manage financial disputes and potential fraud cases with high attention to detail.
• Identify vulnerable customer profiles and provide tailored, empathetic support.
• Maintain strict adherence to banking security protocols and regulatory compliance standards.
• Collaborate with internal departments to ensure seamless operational workflows for our banking clientele.
• Deliver consistent, high-standard service excellence in all customer interactions.

Requirements

• Fluent Italian
• English level B2
• Completed 12th year of education
• Experience in customer service
• Strong problem-solving skills within a high-stakes banking environment.
• Commitment to on-site work at our Lisbon offices.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Portugal offers an exceptional quality of life, characterized by its stunning Mediterranean climate, historic charm, and a welcoming, vibrant culture. Choosing one of our Jobs in Portugal means embracing a lifestyle where professional development meets leisure, making Portugal one of the most sought-after destinations for international talent today.

Relocating to Portugal is made seamless with our full support, allowing you to focus on enjoying the world-renowned gastronomy and breathtaking landscapes. Whether you are walking through the hills of Lisbon or exploring the coast, you will find that Portugal provides the perfect balance of career advancement and personal enrichment for those seeking Italian-speaking jobs abroad.

How to Apply

If you are ready to advance your career in the banking sector and take advantage of this excellent opportunity in Lisbon, we encourage you to click Apply Now. Join the Mercier Consultancy Group team today and start your journey with us.