German Speaking Technical Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for elite companies globally, ensuring a seamless and premium transition into your next career chapter.

Job Overview

We are currently recruiting for a German Speaking Technical Support Specialist position in Portugal, specifically within the dynamic software development industry. This is an exceptional opportunity for a customer-focused professional to provide high-level technical guidance and software solutions to international clients in an innovative, fast-paced environment.

Key Responsibilities

• Resolve complex technical inquiries for software users via phone, email, and live chat.
• Ensure high customer satisfaction by acting as a dedicated client advocate within the software development ecosystem.
• Present creative, effective technical solutions to troubleshoot software-related challenges.
• Provide personalized product recommendations to enhance the user experience based on specific client needs.
• Collaborate with internal software teams to document bugs and suggest feature improvements.
• Maintain comprehensive records of technical interactions to ensure service quality and consistency.
• Stay up-to-date with the latest software updates and technical documentation to provide expert guidance.

Requirements

• German C2
• English B2
• 1 year of technical support experience
• Customer orientation
• Computer literacy
• Strong problem-solving skills within the software development sector

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Jobs in Portugal are highly sought after, and for good reason—Portugal offers a perfect blend of historic charm, vibrant culture, and a sun-drenched Mediterranean climate. By joining our team in Lisbon, you will experience a high quality of life, ranging from stunning coastal views to a world-class culinary scene that makes Portugal one of the best places to live and work in Europe.

If you are searching for the best German-speaking jobs, look no further than this beautiful coastal hub. We take the stress out of your international move to Portugal, ensuring you are fully supported from the moment you land. Embracing a new career in Portugal is not just a professional step; it is an invitation to enjoy a balanced lifestyle in one of the most welcoming countries on the continent.

How to Apply

If you are ready to advance your career in the software development industry, we invite you to apply for this German Speaking Technical Support Specialist position in Portugal today. Click the button below to submit your application and let the team at Mercier Consultancy Group guide you toward your new professional adventure. We look forward to hearing from you.