Polish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across Europe. We specialize in facilitating seamless transitions for professionals seeking to advance their careers while enjoying a high quality of life in sought-after destinations.

Job Overview

We are currently seeking a dedicated professional for a Polish Speaking Customer Support Specialist position in Portugal within the elite banking industry. This is an exceptional opportunity for a fluent communicator to join a global financial institution in the heart of Lisbon, where you will provide high-quality service and expert guidance to an international clientele.

Key Responsibilities

• Deliver professional and accurate information to banking customers via phone and email.
• Manage complex customer requests in close coordination with internal banking departments.
• Efficiently handle and resolve customer complaints to ensure continued client satisfaction.
• Maintain detailed records and ensure that clients are kept fully informed about the progress of their financial inquiries.
• Ensure the secure and professional handling of sensitive customer information in compliance with banking regulations.
• Act as the primary point of contact for Polish-speaking clients, maintaining the bank’s high standard of excellence.
• Collaborate with international teams to optimize service delivery across the banking sector.

Requirements

• Polish C2
• English B2
• 12th year of education
• Computer literacy
• Customer orientation
• Valid EU passport (mandatory)
• Excellent communication skills for professional banking interactions

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Securing one of our sought-after Polish-speaking jobs means embracing the vibrant lifestyle of Lisbon. Portugal offers an unparalleled combination of Mediterranean sunshine, rich historical culture, and a welcoming social atmosphere that makes it a top choice for international professionals. Whether you are exploring the iconic coastal scenery or enjoying the local cuisine, you will find that Portugal provides a perfect backdrop for both personal growth and professional success.

When you accept this Polish Speaking Customer Support Specialist position in Portugal, you are choosing an incredible quality of life. From the efficient public transport and world-class healthcare to the friendly local communities, the transition is made effortless by our dedicated support team. Join the growing community of professionals enjoying the benefits of living in Portugal while building a career in the dynamic European banking sector.

How to Apply

If you are ready to elevate your career and explore exciting jobs in Portugal with Mercier Consultancy Group, we encourage you to apply now. Submit your CV today to join our team of experts in the banking industry.

Best regards,
The Recruitment Team
Mercier Consultancy Group