German Speaking Customer Support Agent - Banking

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading corporations. As a leader in European recruitment and BPO services, we pride ourselves on placing professionals in high-impact German-speaking jobs that accelerate career growth.

Job Overview

We are currently seeking a dedicated professional for a German Speaking Customer Support Agent - Banking position in Portugal. This role serves as a vital point of contact for banking clients, ensuring that high-level financial inquiries are resolved with precision and integrity in one of the most exciting European hubs for jobs in Portugal.

Key Responsibilities

• Provide high-quality banking customer support services via phone and email.
• Strictly adhere to internal banking procedures and financial regulatory standards.
• Handle and resolve customer complaints with a professional and empathetic approach.
• Manage diverse banking inquiries regarding accounts, transactions, and banking services.
• Maintain clear and consistent communication to keep clients updated on their case progress.
• Uphold the highest standards of data integrity and confidentiality when handling sensitive financial information.
• Collaborate with internal departments to ensure seamless service delivery for banking clients.

Requirements

• Excellent written and oral German (C2)
• Good English (B2)
• 12th-grade education
• Ethics in managing sensitive information
• Computer literacy

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing to pursue jobs in Portugal means embracing a lifestyle defined by sunshine, historical charm, and a welcoming culture. Portugal offers a unique balance between a thriving professional environment and a relaxed Mediterranean way of life, making it the perfect destination for those seeking German-speaking jobs in an inspiring setting.

Our candidates enjoy a high quality of life, benefiting from the vibrant culinary scene and safety that Portugal provides. With our comprehensive relocation support, you can transition smoothly to your new home, ensuring that your move to Portugal is as rewarding as your new career journey with Mercier Consultancy Group.

How to Apply

If you are a motivated professional ready to advance your career in the banking sector, we invite you to join our team in Lisbon. Click Apply Now to submit your application and start your journey with Mercier Consultancy Group today.