Dutch Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating exceptional career transitions for professionals seeking high-impact roles within the global Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Support Agent position in Portugal, based in the vibrant hub of Lisbon. This is a unique opportunity to provide premium service while enjoying one of the best Dutch-speaking jobs currently available in the Customer Support Services sector.

Key Responsibilities

• Provide high-quality support for customer bookings and complex product queries.
• Manage general customer requests with efficiency and a professional, brand-aligned tone.
• Handle and resolve client feedback proactively to ensure total customer satisfaction.
• Process necessary adjustments within the support database with high accuracy.
• Maintain a positive and welcoming brand image across all customer touchpoints.
• Handle sensitive information with the highest level of confidentiality and security.
• Collaborate effectively within a team environment to achieve service-level objectives.

Requirements

• Fluent in Dutch (C2)
• Good knowledge of English (B2)
• Customer support experience
• Computer literacy
• Strong argumentation and communication skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embarking on one of the many available jobs in Portugal offers more than just a career move; it provides a gateway to a superior lifestyle. Portugal is renowned for its sun-drenched climate, rich historical culture, and welcoming local communities, making it an ideal destination for those seeking Dutch-speaking jobs in an international environment.

Choosing this Dutch Speaking Customer Support Agent position in Portugal ensures that your transition is seamless, thanks to our dedicated support. From the exquisite local cuisine to the unrivaled quality of life, Portugal continues to attract the best talent globally, offering a perfect balance between professional ambition and personal enrichment.

How to Apply

If you are ready to elevate your career and join a leading team in the Customer Support Services industry, we invite you to take the next step. Click the 'Apply Now' button to submit your application and start your journey with Mercier Consultancy Group. We look forward to reviewing your profile.