Dutch Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-impact roles, ensuring seamless career transitions and exceptional service standards for all our partners.

Job Overview

We are currently looking for a motivated professional to join our team for a Dutch Speaking Customer Support Agent position in Portugal, specifically within the dynamic Logistics & Supply Chain industry. This is an incredible opportunity to secure one of the most sought-after Dutch-speaking jobs in a vibrant international setting, ensuring excellence in the fast-paced world of freight and transportation.

Key Responsibilities

• Provide high-quality support through digital channels for freight transportation companies and professional drivers.
• Resolve complex queries related to road infrastructure and logistics operations within the supply chain.
• Manage and process revenue collection tasks with precision and efficiency.
• Address and troubleshoot customer issues concerning international toll systems and transport logistics.
• Maintain clear and professional communication with all stakeholders to ensure service continuity.
• Collaborate with internal departments to streamline supply chain information flows.
• Ensure all interactions are documented accurately according to industry standard operating procedures.

Requirements

• Fluent in Dutch (C2)
• Good knowledge of English (B2)
• Teamwork skills
• Basic computer literacy
• Responsibility for handling sensitive information

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

If you are seeking jobs in Portugal, you will find that the country offers an unparalleled quality of life, characterized by its stunning coastal scenery, historic architecture, and year-round pleasant weather. Relocating to Portugal allows you to immerse yourself in a welcoming culture where tradition meets modern innovation, providing the perfect backdrop for your career advancement in the Logistics & Supply Chain sector.

Living in Portugal means enjoying world-class gastronomy, a vibrant social scene, and a relaxed lifestyle that makes settling in both easy and rewarding. With our comprehensive relocation support, your transition to Portugal will be smooth, allowing you to focus on your new Dutch Speaking Customer Support Agent position while enjoying everything that this beautiful country has to offer.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? We invite you to join our team in this exciting industry. Click "Apply Now" to submit your application and begin your journey toward a rewarding role in Porto. We look forward to hearing from you!